Using the following phrases, Write an email with Minimum of 70 words to the Customer Mr. Roy explaining delay in the project

Outline:
Payment processing system – Schedule – 15th – month – Unexpected system crash – bug fix and maintenance – 3 days – Overall delay – 10 days – includes recovery of lost work – will not recur

Dear Mr. Roy,

I would like to apologize for the delay caused in the project. Our company’s payment processing system had become quite slow, thereafter, we had to schedule a meeting for its repair on 15th of this month. Unfortunately before that, we had an unexpected system crash and our bug fix and maintenance team will be taking 3 days to repair it. Hence, there is an overall delay of 10 days which includes the recovery of lost work. I am afraid that the lost work will not recur any sooner.

Please accept my sincere apologies for the delay.

Kind Regards,
Priya

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