Question 1

Time: 00:00:00
Direction for Q1 - Q5: Read the passage given below and answer the questions that follow:

As India awaits the arrival of the annual summer monsoon, hopes are particularly high for normal rainfall that is so vital for agriculture, the health of forests, rivers and wetlands. The India Meteorological Department has forecast normal rainfall of 96% of the long period average of 89 cm rain, with an onset date in the first week of June in Kerala. It has also signaled a significant possibility of a deficit. The monsoon bounty is crucial for the 60% of gross cropped area in farming that is rain-fed, and represents 45% of agricultural output. Given the erratic patterns of rainfall witnessed over the past few decades and their possible connection to atmospheric changes caused by a variety of pollutants, the distribution of monsoon 2019 will add to the insights. The southwest monsoon is a determinant of India’s overall prosperity, and sustained efforts to make the best use of rainfall are absolutely important for farms, cities and industry. Considering that there has been a 52% decline in groundwater levels based on tests conducted last year over the previous decadal average, State governments should have pursued the setting up of new recharging wells and made improvements to existing ones on a war footing. They also have lagged in building structures to harvest surface water and helping farmers raise the efficiency of irrigation. The approach to the farming sector, however, has been influenced more by the imperatives of an election year, and the Centre’s biggest intervention was to announce a cash handout to specified categories of small farmers.

A normal summer monsoon over the subcontinent brings widespread prosperity, but does not guarantee a uniform spread. This, as scientists point out, may be due to the effect of particulates released through various industrial and agricultural processes. Some of these aerosols suppress the rainfall and disperse it across the land, causing long breaks in precipitation, while others absorb heat and lead to a convection phenomenon that increases rainfall in some places. Such evidence points to the need for India to clean up its act on rising industrial emissions, and burning of fossil fuels and biomass in order to improve the stability of the monsoon.

Which of the following can be inferred from the statement – “State governments should have pursued the setting up of new recharging wells and made improvements to existing ones on a war footing.”?

I. The persisting situation is such that people are fighting over water.

II. Creating new recharging wells will be a relief to war like situation over water crisis.

III. The government came in the support of people who are facing water crisis.

Only I

Only I

Only II

Only II

Only I and II

Only I and II

Only II and III

Only II and III

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Question 2

Time: 00:00:00
As India awaits the arrival of the annual summer monsoon, hopes are particularly high for normal rainfall that is so vital for agriculture, the health of forests, rivers and wetlands. The India Meteorological Department has forecast normal rainfall of 96% of the long period average of 89 cm rain, with an onset date in the first week of June in Kerala. It has also signaled a significant possibility of a deficit. The monsoon bounty is crucial for the 60% of gross cropped area in farming that is rain-fed, and represents 45% of agricultural output. Given the erratic patterns of rainfall witnessed over the past few decades and their possible connection to atmospheric changes caused by a variety of pollutants, the distribution of monsoon 2019 will add to the insights. The southwest monsoon is a determinant of India’s overall prosperity, and sustained efforts to make the best use of rainfall are absolutely important for farms, cities and industry. Considering that there has been a 52% decline in groundwater levels based on tests conducted last year over the previous decadal average, State governments should have pursued the setting up of new recharging wells and made improvements to existing ones on a war footing. They also have lagged in building structures to harvest surface water and helping farmers raise the efficiency of irrigation. The approach to the farming sector, however, has been influenced more by the imperatives of an election year, and the Centre’s biggest intervention was to announce a cash handout to specified categories of small farmers.

A normal summer monsoon over the subcontinent brings widespread prosperity, but does not guarantee a uniform spread. This, as scientists point out, may be due to the effect of particulates released through various industrial and agricultural processes. Some of these aerosols suppress the rainfall and disperse it across the land, causing long breaks in precipitation, while others absorb heat and lead to a convection phenomenon that increases rainfall in some places. Such evidence points to the need for India to clean up its act on rising industrial emissions, and burning of fossil fuels and biomass in order to improve the stability of the monsoon.

Why monsoon is not uniformly spread across the country as per the passage?

I. Due to poor air quality persisting in most of the parts of the nation.

II. Due to polluting particles emitted from industries and various agricultural processes.

III. Due to reduction in forest density in some parts of the country.

Only I

Only I

Only II

Only II

Only II and III

Only II and III

None of these

None of these

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Question 3

Time: 00:00:00
As India awaits the arrival of the annual summer monsoon, hopes are particularly high for normal rainfall that is so vital for agriculture, the health of forests, rivers and wetlands. The India Meteorological Department has forecast normal rainfall of 96% of the long period average of 89 cm rain, with an onset date in the first week of June in Kerala. It has also signaled a significant possibility of a deficit. The monsoon bounty is crucial for the 60% of gross cropped area in farming that is rain-fed, and represents 45% of agricultural output. Given the erratic patterns of rainfall witnessed over the past few decades and their possible connection to atmospheric changes caused by a variety of pollutants, the distribution of monsoon 2019 will add to the insights. The southwest monsoon is a determinant of India’s overall prosperity, and sustained efforts to make the best use of rainfall are absolutely important for farms, cities and industry. Considering that there has been a 52% decline in groundwater levels based on tests conducted last year over the previous decadal average, State governments should have pursued the setting up of new recharging wells and made improvements to existing ones on a war footing. They also have lagged in building structures to harvest surface water and helping farmers raise the efficiency of irrigation. The approach to the farming sector, however, has been influenced more by the imperatives of an election year, and the Centre’s biggest intervention was to announce a cash handout to specified categories of small farmers.

A normal summer monsoon over the subcontinent brings widespread prosperity, but does not guarantee a uniform spread. This, as scientists point out, may be due to the effect of particulates released through various industrial and agricultural processes. Some of these aerosols suppress the rainfall and disperse it across the land, causing long breaks in precipitation, while others absorb heat and lead to a convection phenomenon that increases rainfall in some places. Such evidence points to the need for India to clean up its act on rising industrial emissions, and burning of fossil fuels and biomass in order to improve the stability of the monsoon.

What are the shortcomings that cater to water crisis as per the passage?

I. Lack of infrastructure for water harvesting.

II. Deficiency of resources of water.

III. Reduction in ground water level.

Only I

Only I

Only II

Only II

Only I and II

Only I and II

Only II and III

Only II and III

All of these

All of these

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Question 4

Time: 00:00:00
As India awaits the arrival of the annual summer monsoon, hopes are particularly high for normal rainfall that is so vital for agriculture, the health of forests, rivers and wetlands. The India Meteorological Department has forecast normal rainfall of 96% of the long period average of 89 cm rain, with an onset date in the first week of June in Kerala. It has also signaled a significant possibility of a deficit. The monsoon bounty is crucial for the 60% of gross cropped area in farming that is rain-fed, and represents 45% of agricultural output. Given the erratic patterns of rainfall witnessed over the past few decades and their possible connection to atmospheric changes caused by a variety of pollutants, the distribution of monsoon 2019 will add to the insights. The southwest monsoon is a determinant of India’s overall prosperity, and sustained efforts to make the best use of rainfall are absolutely important for farms, cities and industry. Considering that there has been a 52% decline in groundwater levels based on tests conducted last year over the previous decadal average, State governments should have pursued the setting up of new recharging wells and made improvements to existing ones on a war footing. They also have lagged in building structures to harvest surface water and helping farmers raise the efficiency of irrigation. The approach to the farming sector, however, has been influenced more by the imperatives of an election year, and the Centre’s biggest intervention was to announce a cash handout to specified categories of small farmers.

A normal summer monsoon over the subcontinent brings widespread prosperity, but does not guarantee a uniform spread. This, as scientists point out, may be due to the effect of particulates released through various industrial and agricultural processes. Some of these aerosols suppress the rainfall and disperse it across the land, causing long breaks in precipitation, while others absorb heat and lead to a convection phenomenon that increases rainfall in some places. Such evidence points to the need for India to clean up its act on rising industrial emissions, and burning of fossil fuels and biomass in order to improve the stability of the monsoon.

Which of the following measures as suggested in the passage can help the nation to fight the water crisis?

I. Creating new recharge wells.

II. Initiating schemes to promote surface water harvesting.

III. Spread awareness among the citizens to avoid wastage of water.

Only I

Only I

Only II

Only II

Only I and II

Only I and II

Only II and III

Only II and III

None of these

None of these

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Question 5

Time: 00:00:00
As India awaits the arrival of the annual summer monsoon, hopes are particularly high for normal rainfall that is so vital for agriculture, the health of forests, rivers and wetlands. The India Meteorological Department has forecast normal rainfall of 96% of the long period average of 89 cm rain, with an onset date in the first week of June in Kerala. It has also signaled a significant possibility of a deficit. The monsoon bounty is crucial for the 60% of gross cropped area in farming that is rain-fed, and represents 45% of agricultural output. Given the erratic patterns of rainfall witnessed over the past few decades and their possible connection to atmospheric changes caused by a variety of pollutants, the distribution of monsoon 2019 will add to the insights. The southwest monsoon is a determinant of India’s overall prosperity, and sustained efforts to make the best use of rainfall are absolutely important for farms, cities and industry. Considering that there has been a 52% decline in groundwater levels based on tests conducted last year over the previous decadal average, State governments should have pursued the setting up of new recharging wells and made improvements to existing ones on a war footing. They also have lagged in building structures to harvest surface water and helping farmers raise the efficiency of irrigation. The approach to the farming sector, however, has been influenced more by the imperatives of an election year, and the Centre’s biggest intervention was to announce a cash handout to specified categories of small farmers.

A normal summer monsoon over the subcontinent brings widespread prosperity, but does not guarantee a uniform spread. This, as scientists point out, may be due to the effect of particulates released through various industrial and agricultural processes. Some of these aerosols suppress the rainfall and disperse it across the land, causing long breaks in precipitation, while others absorb heat and lead to a convection phenomenon that increases rainfall in some places. Such evidence points to the need for India to clean up its act on rising industrial emissions, and burning of fossil fuels and biomass in order to improve the stability of the monsoon.

Which of the following is a synonym of the word “precipitation” in the context of the passage?

rainfall

rainfall

hindrance

hindrance

upsurge

upsurge

hesitate

hesitate

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Question 6

Time: 00:00:00
Direction for Q6 - Q10: Read the passage given below and answer the questions that follow:

The Bureau of Indian Standards (BIS) has kicked off the process to set new standards to measure quality of services offered to consumers across different sectors, including telecom, aviation, e-commerce and healthcare.

The BIS, which sets the quality regulations for various products from gold to bottled water, on Friday called a meeting of industry bodies to “persuade them to be part of the process and give their inputs.”

“Service sector is one of the key sectors of the Indian economy with a huge potential to grow into one of the largest markets of the world. Standards can play a major facilitative role in this regard. It is important that the standardization needs and priorities of the sector are determined,” a senior official said.

During the meeting, the BIS pointed out that the initial focus will be the 12 champion services sectors identified by the government. These include IT, tourism and hospitality, transport and logistics, accounting and finance services, legal services, communication services and construction.

The Bureau of Indian Standards (BIS) standards is set to formulate a framework for quality services that should be provided to consumers and also talk about the benchmarks to deal with consumer complaints or after sales service in an effort to ensure quality in the services sector.

At a meeting with industry bodies on Friday, it has been decided that the BIS will set up a separate ‘divisional council’ for services in a month’s time. Under this, different technical committees will be set up — one for each service. The committees will have various stakeholders such as government officials, experts and industry representatives.

The process was initiated after concerns over lack of standardization, particularly with regards to after-sales service, in their feedback to the Ministry of Consumer Affairs.

In a poll, online community network LocalCircles found that in the absence of defined customer service standards in the country, a majority of consumers were not happy with after-sales services. As per the poll, 43% feel that mobile handset and computer manufacturers are the worst in after-sales services, followed by white goods firms (38%) and automobile companies (11%). About 93% of respondents said brands should at least acknowledge complaints from users within 72 hours. “Many consumers complained that customer service numbers of many companies do not work,” according to Local Circles.

Which among the following is the main reason of initiating the standardization drive of the Bureau of Indian Standards for the services sector?

The services sector is one of the most important sectors in the economy and most of the GDP contribution comes from this sector only.

The services sector is one of the most important sectors in the economy and most of the GDP contribution comes from this sector only.

The services sector is not growing according to the expectations of the government and there is some thrust required from outside.

The services sector is not growing according to the expectations of the government and there is some thrust required from outside.

The services sector is becoming very important in terms of growth in the country and customers should be given the best of quality.

The services sector is becoming very important in terms of growth in the country and customers should be given the best of quality.

The government wants the BIS to focus on the services sector so that other sectors can also understand the standardization drive of the government.

The government wants the BIS to focus on the services sector so that other sectors can also understand the standardization drive of the government.

The government is of the view that the services sector should be given proper attention so that it can grow properly

The government is of the view that the services sector should be given proper attention so that it can grow properly

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Question 7

Time: 00:00:00
The Bureau of Indian Standards (BIS) has kicked off the process to set new standards to measure quality of services offered to consumers across different sectors, including telecom, aviation, e-commerce and healthcare.

The BIS, which sets the quality regulations for various products from gold to bottled water, on Friday called a meeting of industry bodies to “persuade them to be part of the process and give their inputs.”

“Service sector is one of the key sectors of the Indian economy with a huge potential to grow into one of the largest markets of the world. Standards can play a major facilitative role in this regard. It is important that the standardization needs and priorities of the sector are determined,” a senior official said.

During the meeting, the BIS pointed out that the initial focus will be the 12 champion services sectors identified by the government. These include IT, tourism and hospitality, transport and logistics, accounting and finance services, legal services, communication services and construction.

The Bureau of Indian Standards (BIS) standards is set to formulate a framework for quality services that should be provided to consumers and also talk about the benchmarks to deal with consumer complaints or after sales service in an effort to ensure quality in the services sector.

At a meeting with industry bodies on Friday, it has been decided that the BIS will set up a separate ‘divisional council’ for services in a month’s time. Under this, different technical committees will be set up — one for each service. The committees will have various stakeholders such as government officials, experts and industry representatives.

The process was initiated after concerns over lack of standardization, particularly with regards to after-sales service, in their feedback to the Ministry of Consumer Affairs.

In a poll, online community network LocalCircles found that in the absence of defined customer service standards in the country, a majority of consumers were not happy with after-sales services. As per the poll, 43% feel that mobile handset and computer manufacturers are the worst in after-sales services, followed by white goods firms (38%) and automobile companies (11%). About 93% of respondents said brands should at least acknowledge complaints from users within 72 hours. “Many consumers complained that customer service numbers of many companies do not work,” according to Local Circles.

Which among the following will be framework for standardization initiative of the Bureau of Indian Standards with regard to the services sector?

The BIS will employ outside agencies related to each sector of service so that there will be expert opinion from the ground level.

The BIS will employ outside agencies related to each sector of service so that there will be expert opinion from the ground level.

The BIS will never understand the importance of any particular service and that is why it will set up a different organization.

The BIS will never understand the importance of any particular service and that is why it will set up a different organization.

A specialized division will be created in BIS with technical experts from various services sectors in the country.

A specialized division will be created in BIS with technical experts from various services sectors in the country.

The BIS will depute officials to the Ministry of Food and Public Distribution which will oversee the whole drive.

The BIS will depute officials to the Ministry of Food and Public Distribution which will oversee the whole drive.

The BIS will not understand the importance of food items and that is why it will never understand the basics of other services also.

The BIS will not understand the importance of food items and that is why it will never understand the basics of other services also.

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Question 8

Time: 00:00:00
The Bureau of Indian Standards (BIS) has kicked off the process to set new standards to measure quality of services offered to consumers across different sectors, including telecom, aviation, e-commerce and healthcare.

The BIS, which sets the quality regulations for various products from gold to bottled water, on Friday called a meeting of industry bodies to “persuade them to be part of the process and give their inputs.”

“Service sector is one of the key sectors of the Indian economy with a huge potential to grow into one of the largest markets of the world. Standards can play a major facilitative role in this regard. It is important that the standardization needs and priorities of the sector are determined,” a senior official said.

During the meeting, the BIS pointed out that the initial focus will be the 12 champion services sectors identified by the government. These include IT, tourism and hospitality, transport and logistics, accounting and finance services, legal services, communication services and construction.

The Bureau of Indian Standards (BIS) standards is set to formulate a framework for quality services that should be provided to consumers and also talk about the benchmarks to deal with consumer complaints or after sales service in an effort to ensure quality in the services sector.

At a meeting with industry bodies on Friday, it has been decided that the BIS will set up a separate ‘divisional council’ for services in a month’s time. Under this, different technical committees will be set up — one for each service. The committees will have various stakeholders such as government officials, experts and industry representatives.

The process was initiated after concerns over lack of standardization, particularly with regards to after-sales service, in their feedback to the Ministry of Consumer Affairs.

In a poll, online community network LocalCircles found that in the absence of defined customer service standards in the country, a majority of consumers were not happy with after-sales services. As per the poll, 43% feel that mobile handset and computer manufacturers are the worst in after-sales services, followed by white goods firms (38%) and automobile companies (11%). About 93% of respondents said brands should at least acknowledge complaints from users within 72 hours. “Many consumers complained that customer service numbers of many companies do not work,” according to Local Circles.

Which among the following is true regarding the standardization drive to be initiated by the Bureau of Indian Standards?

I. It will focus on the services sector and all the services will be focused under this new initiative

II. The main reason for initiating this drive is the servicing post sales of any product

III. This standardization will focus on framing a benchmark for the quality of service in the country

Both II and III

Both II and III

Both I and II

Both I and II

Only II

Only II

All I, II and III

All I, II and III

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Question 9

Time: 00:00:00
The Bureau of Indian Standards (BIS) has kicked off the process to set new standards to measure quality of services offered to consumers across different sectors, including telecom, aviation, e-commerce and healthcare.

The BIS, which sets the quality regulations for various products from gold to bottled water, on Friday called a meeting of industry bodies to “persuade them to be part of the process and give their inputs.”

“Service sector is one of the key sectors of the Indian economy with a huge potential to grow into one of the largest markets of the world. Standards can play a major facilitative role in this regard. It is important that the standardization needs and priorities of the sector are determined,” a senior official said.

During the meeting, the BIS pointed out that the initial focus will be the 12 champion services sectors identified by the government. These include IT, tourism and hospitality, transport and logistics, accounting and finance services, legal services, communication services and construction.

The Bureau of Indian Standards (BIS) standards is set to formulate a framework for quality services that should be provided to consumers and also talk about the benchmarks to deal with consumer complaints or after sales service in an effort to ensure quality in the services sector.

At a meeting with industry bodies on Friday, it has been decided that the BIS will set up a separate ‘divisional council’ for services in a month’s time. Under this, different technical committees will be set up — one for each service. The committees will have various stakeholders such as government officials, experts and industry representatives.

The process was initiated after concerns over lack of standardization, particularly with regards to after-sales service, in their feedback to the Ministry of Consumer Affairs.

In a poll, online community network LocalCircles found that in the absence of defined customer service standards in the country, a majority of consumers were not happy with after-sales services. As per the poll, 43% feel that mobile handset and computer manufacturers are the worst in after-sales services, followed by white goods firms (38%) and automobile companies (11%). About 93% of respondents said brands should at least acknowledge complaints from users within 72 hours. “Many consumers complained that customer service numbers of many companies do not work,” according to Local Circles.

Which among the following is true regarding the poll conducted by the community network Local Circles regarding customer service in India?

I. The mobile phone manufacturers are mostly interested in selling the products without giving much attention to the after sales service

II. Many sectors in India are facing the issue of after sales service in the country and nothing is being done to take care of this issue

III.  It is important that the complaints of the customers should be acknowledged first by the service providers

Both II and III

Both II and III

Only II

Only II

Both I and III

Both I and III

All I, II and III

All I, II and III

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Question 10

Time: 00:00:00
The Bureau of Indian Standards (BIS) has kicked off the process to set new standards to measure quality of services offered to consumers across different sectors, including telecom, aviation, e-commerce and healthcare.

The BIS, which sets the quality regulations for various products from gold to bottled water, on Friday called a meeting of industry bodies to “persuade them to be part of the process and give their inputs.”

“Service sector is one of the key sectors of the Indian economy with a huge potential to grow into one of the largest markets of the world. Standards can play a major facilitative role in this regard. It is important that the standardization needs and priorities of the sector are determined,” a senior official said.

During the meeting, the BIS pointed out that the initial focus will be the 12 champion services sectors identified by the government. These include IT, tourism and hospitality, transport and logistics, accounting and finance services, legal services, communication services and construction.

The Bureau of Indian Standards (BIS) standards is set to formulate a framework for quality services that should be provided to consumers and also talk about the benchmarks to deal with consumer complaints or after sales service in an effort to ensure quality in the services sector.

At a meeting with industry bodies on Friday, it has been decided that the BIS will set up a separate ‘divisional council’ for services in a month’s time. Under this, different technical committees will be set up — one for each service. The committees will have various stakeholders such as government officials, experts and industry representatives.

The process was initiated after concerns over lack of standardization, particularly with regards to after-sales service, in their feedback to the Ministry of Consumer Affairs.

In a poll, online community network LocalCircles found that in the absence of defined customer service standards in the country, a majority of consumers were not happy with after-sales services. As per the poll, 43% feel that mobile handset and computer manufacturers are the worst in after-sales services, followed by white goods firms (38%) and automobile companies (11%). About 93% of respondents said brands should at least acknowledge complaints from users within 72 hours. “Many consumers complained that customer service numbers of many companies do not work,” according to Local Circles.

Which among the following is the appeal made by the Bureau of Indian Standards to the industry bodies in the country?

BIS has appealed to the industry bodies to come forward and share the inputs regarding betterment of customer services.

BIS has appealed to the industry bodies to come forward and share the inputs regarding betterment of customer services.

BIS is of the view that the industry bodies should take care of the complaints from the customers.

BIS is of the view that the industry bodies should take care of the complaints from the customers.

BIS wants the industry bodies to put in place a mechanism to take care of the increasing number of complaints from the customers.

BIS wants the industry bodies to put in place a mechanism to take care of the increasing number of complaints from the customers.

None of the above

None of the above

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