TCS Email Writing Question 31

Write an e – mail minimum 70 words to the manager of a company called ITEX, Complaining about a delivery service bought a product , did not work , called customer care , put me through automated tele services , on hold , for 19 minutes , got disconnected , wrote an e – mail , reply , sorted out , 2 days , problem still unresolved

Dear Sir,

I bought a product Sony ear phones on 10th September from your Ujjain showroom. The ear phones did not worked when I tried them at home. When I called customer care , they put me through automated tele services and I was kept on hold for 19 minutes after which the line got disconnected . Subsequently, I wrote an email also and received a reply that the matter will be sorted out in 2 days but the problem is still unresolved . Kind ly look into this matter urgently and reply.

Thanks and Regards,

ABC

Solution 2

Dear Sir,

ITEX is supposed to be undoubted leader in the mobile industry but I am really surprised about the delayed delivery service of my order no 12425333.I bought a product, BRO 65, recently but it didn’t work as there was display problem. I have called  customer care many a times and very time they have put me through automated Tele-services or on hold. Once I was on hold for 19 minutes and after that it got disconnected automatically.

Then I wrote an email regarding the same. I got a reply which said that the problem will be sorted out in 2 days but the problem is still unresolved. I will be grateful if you look into the matter and get back with a solution as soon as possible.

Regards,

Raj Singh

+91-987654321

Solution – 3

Mr. Manager,

I have bought a product from your company. After 2 days as it didn’t work, I called customer care who, then put me through automated tele services. I was put on hold for 19 minutes, after that the call got disconnected. So, I wrote an e-mail and waited for a reply. They sorted out the problem and responded after 2 days. But the problem is still unresolved.

Thanks & Regards xxxxxx