Using the following phrases, Write an email with Minimum of 70 words to the Customer Mr. Roy explaining delay in the project

June 24, 2019

Using the following phrases, Write an email with Minimum of 70 words to the Customer Mr. Roy explaining delay in the project

Outline:
Payment processing system – Schedule – 15th – month – Unexpected system crash – bug fix and maintenance – 3 days – Overall delay – 10 days – includes recovery of lost work – will not recur

Dear Mr. Roy,

I would like to apologize for the delay caused in the project. Our company’s payment processing system had become quite slow, thereafter, we had to schedule a meeting for its repair on 15th of this month. Unfortunately before that, we had an unexpected system crash and our bug fix and maintenance team will be taking 3 days to repair it. Hence, there is an overall delay of 10 days which includes the recovery of lost work. I am afraid that the lost work will not recur any sooner.

Please accept my sincere apologies for the delay.

Kind Regards,
Priya

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