Write an e – mail minimum 70 words to the manager of a company called ITEX, Complaining about a delivery service bought a product , did not work , called customer care , put me through automated tele services , on hold , for 19 minutes , got disconnected , wrote an e – mail , reply , sorted out , 2 days , problem still unresolved

Dear Sir,

I bought a product Sony ear phones on 10th September from your Ujjain showroom. The ear phones did not worked when I tried them at home. When I called customer care , they put me through automated tele services and I was kept on hold for 19 minutes after which the line got disconnected . Subsequently, I wrote an email also and received a reply that the matter will be sorted out in 2 days but the problem is still unresolved . Kind ly look into this matter urgently and reply.

Thanks and Regards,

ABC